Terms and Conditions

For VAT purposes, indirect e-commerce operations are comparable to mail-order sales and, therefore, are not subject to the obligation to issue the invoice (if not requested by the customer no later than the time of operation) , as provided for in article 22 of Presidential Decree No 633 of 1972, or the obligation to certify by issuing the receipt or tax receipt within the meaning of article 2 (OO) of Presidential Decree No 696 of 21 December 1996.
For the online seller, in fact, there is an obligation to write down in a special register all the fees of the sales made (so-called registration fees-provided for in article 24 of Presidential Decree No. 633 of 1972)

1. Conclusion of contract:
1.1 The order of the purchaser constitutes an offer to the Ball Machine to make a contract of sale. With the telematics transmission of the order form, the customer accepts unconditionally and undertakes to observe, in the dealings with the Ball Machine, these general conditions of sale. If you do not share some of the terms in the general terms of sale, the customer is advised not to forward the order form for the purchase of the products on www.theballmachine.it. With the transmission of the order form the customer confirms to know and accept the general conditions of sale and the additional information contained in www.theballmachine.it, also recalled through links, including the general conditions of sale and The information on the right of withdrawal.

1.2 After completing the order in electronic format, the customer will receive a confirmation e-mail containing the order details (order confirmation). This confirmation of order does not constitute the acceptance of the offer, but it simply serves to inform the customer of the receipt of the order. The contract of sale is carried out only with the shipment of the product/s ordered to the principal and with the confirmation of the shipment by a second mail (confirmation of shipment). All bids are valid until stocks are exhausted.
1.3 The Ball Machine will not be able to give orders if they are incomplete or incorrect, or if the products are unavailable. In This case the customer will be informed by e-mail that the contract is not concluded and we will refund the amount that may already be paid by the customer.

2. Product Characteristics and Prices:
2.1 The essential characteristics of the products are presented on www.theballmachine.it within each product sheet. However, the images and colours of products offered for sale on line may not correspond to real ones due to the Internet browser and the monitor used.
The images contained on the website are purely indicative, so our company reserves the right to make improvements to the products without any prior notice.
All images are included for illustrative purposes. Products may undergo modifications without notice.
2.2 Product prices may be subject to upgrades. Prices are included with VAT of 22%. The prices indicated on the Internet site www.theballmachine.it at the time of the order are decisive.

3. Delivery/shipping costs:
3.1 To know the time and the shipping costs, access the shipping area.
3.2 The Courier is liable for any loss or damage to the goods until the time of delivery. In case of damage visible to the package, the customer is obliged to check, at the time of delivery, the product supplied in the presence of the courier, and to accept the withdrawal "with reserve ". In the event that the Ball Machine does not make a "withdrawal with reserve", it will not be liable for any damage suffered by the goods during transport.

4. Method of Payment:
4.1 The customer can make the payment by bank transfer, credit card or Paypal. At the same order by the customer, the Banking Institute of Reference will authorize the debit on the credit card of the customer or the Paypal account. In the event that the customer exercises the right of withdrawal, in the manner defined in the following article 5, the amount previously charged on bank C/C indicated by the customer will be reclaimed excluding the shipping costs already incurred.

5. Right of withdrawal:
5.1 Pursuant to art. 5 DL 185/1999, if the customer is a consumer (i.e. a natural person who purchases the goods for purposes not relating to his or her professional activity, or does not make the purchase by indicating in the order form to the Ball Machine a reference of VAT), he Right to withdraw from the purchase agreement for any reason, without the need to provide explanations and without any penalties.
• To exercise this right, the customer shall send to a the Ball Machine notice written in this respect, within 10 (ten) working days from the date of receipt of the goods. This communication must be sent by registered letter with notice of receipt, addressed to: 

he Ball Machine by Monica Marcellini Via League of the Twelve peoples, 23 Viterbo VT or by telegram or email always sent within the abovementioned period of 10 (ten) days and followed by a confirmation by registered letter with notice of receipt, sent Within 48 hours. Once the aforementioned notice of withdrawal has been received, the ball machine customer service will quickly notify the customer of the instructions on how to return the goods to the ball machine within 10 days By the authorisation.
• The right of withdrawal is however subject to the following conditions:

Or the right applies to the product purchased in its entirety;
o The purchased goods must be intact and returned in the original packaging, complete in all its parts (including packing and eventual documentation, etc...);
Or it should be avoided in all cases the affixing of labels or adhesive tapes directly to the original packaging of the product;
o The shipping costs relating to the return of the goods shall be borne by the customer;
Or the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer.
In case of damage to the goods during the transport, the Ball Machine will notify the customer of the incident (by the 5th day of receipt of the goods in his warehouses), to allow him to promptly file a complaint against the courier Chosen by him and obtain reimbursement of the value of the asset (if insured); In this eventuality, the product will be made available to the customer for its restitution, at the same time cancelling the request for withdrawal; The Ball Machine does not respond in any way to damage or theft/loss of goods returned with uninsured shipments; Upon arrival (in stock), the product will be examined to assess any damage or tampering not resulting from the transport. If the original packaging and/or packaging is damaged, the Ball Machine will retain from reimbursement due to a percentage, however not exceeding 10%, as a contribution to the costs of recovery.
• Without prejudice to any costs of restoration for damage made to the original packaging, the Ball Machine will reimburse to the customer the full amount already paid, excluding shipping costs, within 14 days of the return of the goods. The refund operation will be carried out by the Ball Machine by re-crediting the amount due, which will be paid to the credit card or Paypal account specified at the time of the order.
• The right of withdrawal totally lapses, for lack of the essential condition of integrity of the good (packaging and/or its contents), in cases where the Ball Machine ascerses: Or the lack of the external packaging and/or the original inner packing;
o The absence of integrant elements of the product (accessories, parts,...);
or damage to the product for reasons other than its transport.
In the event of forfeiture of the right of withdrawal, the Ball Machine will return to the sender the purchased goods, charging the Shipping costs.

6. Complaints:
Any complaint should be addressed to:

The Ball Machine di Monica Marcellini via lega dei dodici popoli, 23 Viterbo VT

commerciale@theballmachine.it